Q1: What products do you mainly supply?
A: We focus on intelligent linear drive systems, including electric linear actuators (up to 8000N), lifting columns, controllers. Applied in smart office, home, medical care and kitchen.
Q2: Can you provide customized products?
A: Yes. Supported by Provincial R&D Center, we offer customized solutions for thrust, size, noise and function to meet your specific needs.
Q3: What certifications do your products have?
A: All products pass ISO9001, CE, UL international certifications, complying with global standards.
Q4: What is the minimum order quantity (MOQ)?
A: MOQ is 100 units for standard products; customized products have flexible MOQ, please contact us for details.
Q5: How long is the production lead time?
A: 7-15 days for standard orders; 15-30 days for customized orders, depending on order quantity.
Q6: What shipping methods do you offer?
A: We cooperate with DHL, FedEx, UPS for small orders; sea freight for bulk orders. We can also ship via your designated logistics.
Q7: What payment terms do you accept?
A: We accept T/T, L/C, PayPal, Western Union. For bulk orders, 30% deposit in advance, 70% before shipment.
Q8: How do you ensure product quality?
A: All products pass strict durability tests (over 50,000 cycles) and 100% inspection before shipment. We have a Provincial R&D Center and automatic production lines.
Q9: What if there are quality issues with the products?
A: We provide 3-year warranty. If quality issues occur (non-human damage), we will offer free replacement or repair, and bear the shipping cost for defective products.
Q10: Can you provide samples?
A: Yes. Samples are available, and sample cost will be refunded when you place bulk orders (meeting the required quantity).